HOW DOES HOME HOTEL VACATIONS WORK?

Q: Is there a registration fee?
A: No, the site is free for you to use.

Q: Will I receive spam?
A: No, we will send you regular newsletters if you would like.

Q: What guarantee do I have of financial security?
A: Every effort is made to protect your payments. We have a company Accountant and Lawyer. We are also scrutinized by the Tax Department.

Q: Will I be able to contact my accommodation directly?
A: Yes, phone, fax, e-mail etcetera.

Q: What do I get for my money?
A: Top class, company inspected, rated, bed & breakfast accommodation, through out NZ.

Q: Will I be able to cancel my booked accommodation?
A: Yes, a minimum of 7 days notice is required.

Q: With the cancellation of my booking will I receive a refund?
A: Yes, we will retain 10% of the amount paid.

Q: Do I have to pay the full amount of my room nights booked?
A: Yes, this is an accepted standard in the tourist industry.

Q: When can I expect a refund?
A: On the next banking day, in every country.

Q: When I book a car, who am I dealing with?
A: You are dealing directly with the rental company.

Q: When I book a tourist attraction who am I dealing with?
A: You are dealing directly with the tourist company.

Q: What can I do if I am unhappy with my accommodation?
A: Contact www.homehotel.biz immediately, phone, fax, e-mail etcetera.

Q: How can I rebook in another home immediately?
A: www.homehotel.biz will organize this for you. You can use a computer to do this.

Q: Will I be compensated for my inconvenience?
A: Each case will be looked at as an individual situation.

Q: When will I be dis-satisfied with my accommodation?
A: Hopefully never, as every home is visited and inspected by www.homehotel.biz.

Q: If I am dis-satisfied with a www.homehotel.biz home can I notify someone?
A: Yes most definitely, we need to be told of any dis-satisfaction, on this web-site.

Q: If I behave badly in a www.homehotel.biz home will I be reported?
A: Yes you will, there is continuous communication within the group.

Q: Could I be banned from using www.homehotel.biz homes?
A: Yes, there is a possibility if the situation is serious.